Terms and Conditions

Very important:

This shop shows the prices included the 19% VAT.
The VAT is automatically removed if your address (shipping address) is located outside the EU.
Beside this, if you register an account with a valid European VAT number, the VAT will be as well automatically removed from your purchase. For problems about VAT, please contact us and we’ll be happy to help.

Prices:

The prices ARE VAT INCLUDED (19% of German VAT), but shipping costs not included.

Orders:

Orders are subject to acceptance and approval.

Payment:

Credit card securely processed by Stripe
Paypal – Credit and Debit Card
Bank Transfer

Warrantry:

All our products are covered by 2 years warranty for not professional use and 1 year for professional use.

Shipping:

Please refer to the detailed information in the the dedicated tab of the products or click here.

Insurance:

All shipped goods are covered by a standard insurance. If further coverage is required, it will be at the Purchaser’s discretion and cost. We will help arrange further insurance cover if required.

Returns:

Customer satisfaction is our goal number one. If our customers are not completely satisfied with any purchased product, for whatever reason, the item may be returned, within 14 days of purchase. This applies only to private customers (end users) of the European Community and not to Companies which cannot return the items. We will gladly replace, exchange, or credit the items. Shipping charges are in any case non-refundable. The return fees are always paid by the customer. We do ask that the item be returned in the same condition as received with all of the original paperwork. No returns are accepted on used items, items that are not in original condition or with opened blister or sealed packages. Special order items or cut items are also non-returnable.

Disclaimer

Product descriptions, typographical, pricing and photographic errors are unintentional and subject to correction. We regret, but are not liable for, incorrect photos or typographical errors. We reserve the right to refuse any order, for any reason.
————————————-
The European Commission provides a platform for online dispute resolution (OS) available at http://ec.europa.eu/consumers/odr/. We are not obliged and generally unwilling to participate in a dispute resolution procedure before a consumer arbitration board.